Hospitality Manager (Parental Leave Cover)

at  Village Roadshow Limited

KEY QUALIFICATIONS

• Minimum 2 years of restaurant, hotel or golf course management experience
• Current QLD Liquor Approved Manager licence and RMLV certificate
• Current Provide First Aid Certificate
• Responsible Service of Alcohol Certificate
• Excellent communication, time management and organisation skills
• Strong computer skills, particularly with Outlook, Word and Excel
• Ability to lead a team
• Energy and enthusiasm
• High level of physical fitness
• Availability to work a variety of shifts, including evenings, weekends and public holidays
  Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving

• Overseeing all aspects of the guest journey, ensuring it is seamless from check-in, presentation, food service and game experience
• Responsible for managing Guest expectations and ensuring optimum Guest service
• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Delegate tasks
• Ensure all Guest areas are staffed and functioning efficiently
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring
• Focus on business metrics to drive performance
• Maximise profit and revenue
• Perform other operational duties as assigned by the Director of Operations