Hospitality Manager

at  Torchys Tacos

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

HERE’S WHAT WE NEED:

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

PHYSICAL REQUIREMENTS

• Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
• Must be able to stand for several hours and walk for long periods of time
• Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

• Leads Front-of-House operations, ensuring guest satisfaction
• Models best-in-class hospitality and coaches the team to deliver the same
• Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
• Schedules Hospitality team to meet business needs
• Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
• Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
• Assists Managing Partner and Kitchen Manager with overall operation of restaurant
• Leads and creates initiatives to drive sales/profit and store performance
• Communicates expectations clearly and has consistent follow-ups with team members
• Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
• Drives compliance with safety, security and sanitation standards
• Coordinates Local Store Marketing
• Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination