Hotel Assurance & Administration Manager - 9 mths FTC

at  Carnival UK

JOB DESCRIPTION

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

ABOUT US

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

THE ROLE

The Hotel Assurance & Administration Manager is accountable for ensuring P&O Cruises hotel operations operates within financial, audit and administrative policy requirements and able to identify gaps and risks within these areas.
Working as part of the Guest Experience team, this role supports multiple departments within the on board hotel team that typically includes Front Office, Finance Managers, Hotel Auditors, Administration/Immigration Managers, Print Office and acts as a strategic partner across the different stakeholder network within the business.

You’ll also be accountable for ensuring P&O Cruises:

• Develops the hotel finance, administration and immigration policies & procedures working with Risk Advisory, Legal, Financial and Port teams. Staying informed of general business/financial/immigration requirements
• Supports hotel system, technological and print/general administration operation and procurement requirements
• Undertakes regular policy assurance visits ensuring we meet our risk/advisory/assurance service requirements
• Coaches direct and wider hotel teams and supports training development in our ways of working.
• Identifies efficiencies and continuously improves our ways of working whilst ensuring compliance is not compromised

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK08 and is offered on a full time, 9 months fixed term contract basis, with hybrid working in our Southampton office.

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• A clear understanding of financial, audit and immigration control and execution, with experience of working in financial/audit services and of budget control
• Strong investigatory skills and attention to detail
• High level understanding of industry trends
• Solid experience in leading cross functional projects, demonstrating effective collaboration across different departments
• Excellent coaching skills and management experience
• Exemplary interpersonal and presentation skill