Hotel Engineer

at  Smoky Mountain Resorts

WHO WE ARE:

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

SKILLS / KNOWLEDGE:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

PHYSICAL REQUIREMENTS:

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.
• Lift 40-50 pounds.

EDUCATION / EXPERIENCE:

• High school diploma or equivalent.
• 1 year maintenance experience preferred.
• HVAC experience preferred.
• Hospitality experience preferred.
• Fun and energetic.
• Responsible and timely.
• Ability to work as a team.
• Eager to step out of your comfort zone.
• Valid driver’s license and ability to be on company insurance.
• Ability to deal with a diversified workforce.

PURPOSE:

The Hotel Engineer (2nd Shift) is responsible for daily maintenance and overall upkeep of guest rooms, common areas, waterpark and pool areas, and hotel grounds. This includes following all company policies and procedures in accordance with all property manuals and achieving maintenance goals. This position also performs various tasks relating to projects and other duties as assigned by the Maintenance Lead, Maintenance Property Supervisor, Maintenance Manager, or General Manager.