Hotel Front Office Guest Service Agent

at  Mt Buller

DESCRIPTION

Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team – let’s talk! Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us. You’ll be up for pulling together with your crew, bunking in shared accommodation and the unpredictability and unique challenges of the alpine environment.
This is an ideal opportunity for self-motivated, enthusiastic customer focused individuals to join our small team based at Mt Buller. Applicants must be willing to work flexible hours.
As a guest service representative, you will be the first point of contact for the majority of our guests, you will be expected to maintain a pleasant and professional manner. Guest service is of the highest importance for all BSL staff and everyone is expected to wear a smile to work.

• Professionally and enthusiastically answering guest inquiries, both in-house and upcoming.
• Providing guests with extensive information about Mt Buller, including accommodation, snow products, transport and activities
• Organising and sending pre-arrival information to guests
• Pre-Arrival and Post-Departure hotel/apartment checks
• Responding promptly to all guests’ requests, enquiries and complaints
• Liaising with Housekeeping, Reservations and Maintenance teams
• Follow all company standards in regards to safety protocol, cash management and standard operating procedures
• Working across Chalet, ABOM and Enzian Hotels receptions.