Hotel General Manager

at  Sunniz Pride Consulting Global Resources Limited

• A new Hotel is looking to recruit a competent General Manager whose major responsibility will be to supervises work at all levels, plans activities, manages budgets and financial information, develops marketing strategies, communicates with customers, addresses maintenance issues, collaborates with external parties, and enforces health and safety standards.
• The Manager will also play a vital role in enhancing customer satisfaction, expanding clientele, and upholding the hotel’s reputation.

REQUIREMENTS AND SKILLS

• Degree in Business Administration, Hotel/Hospitality Management or relevant field
• Proven experience as Hotel Manager or relevant role
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Outstanding leadership skills and a great attention to detail.

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.