Hotel Receptionist

at  Feedezo Consulting

REQUIREMENTS:

• High school diploma or equivalent.
• Previous experience in a hotel or hospitality environment preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software, reservation systems, and Microsoft Office Suite.
• Ability to handle difficult situations calmly and professionally.

• Greet guests warmly and provide exceptional customer service at all times.
• Check guests in and out efficiently, ensuring all required information is accurately recorded.
• Manage reservations and room assignments, both in person and over the phone.
• Answer phone calls, emails, and other communications promptly and professionally.
• Provide guests with information about hotel services, amenities, local attractions, and dining options.
• Handle guest complaints and issues, escalating to the appropriate department when necessary.
• Process payments and maintain accurate billing records.
• Maintain a clean and organized front desk area, ensuring all materials are up to date.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready and in excellent condition.
• Assist with administrative tasks such as filing, data entry, and generating reports.