Hotel Receptionist - Mountain Heritage Hotel & Falls Retreat

at  ICC Group

The Mountain Heritage Hotel & Falls Mountain Retreat is located in the majestic setting of Katoomba & Wentworth Falls in the Blue Mountains. It offers premier boutique style accommodation, with a scenic view across the Jamison Valley.
The hotel now forms part of the ICC Group with expansive hospitality offerings, breathtaking views of the surrounding landscapes and easy access to iconic attractions such as the Three Sisters and Scenic World. With its timeless charm, elegant accommodation, and warm hospitality, our hotel is a destination of choice for travelers seeking tranquility and relaxation.
The hotel now forms part of the ICC Group with expansive hospitality offerings.

POSITION OVERVIEW:

We are seeking a dedicated, vibrant and customer-focused Hotel Receptionist to be the face of our establishment and provide a warm welcome to our guests. As the first point of contact, you will play a pivotal role in creating memorable experiences and ensuring that every guest feels valued and cared for during their stay.

KEY RESPONSIBILITIES INCLUDE…

• Greet guests upon arrival with a friendly and welcoming demeanor, ensuring a seamless check-in and check-out process.
• Provide personalized assistance and recommendations to guests regarding local attractions, dining options, and activities in the Blue Mountains area.
• Handle guest inquiries, requests, and concerns promptly and professionally, striving to exceed expectations and resolve issues to the guest’s satisfaction.
• Manage reservations, room assignments, and billing transactions accurately and efficiently using our hotel management system.
• Maintain a clean and organized reception area, ensuring that promotional materials and guest information are readily available and up to date.
• Collaborate with other hotel departments, including housekeeping and maintenance, to coordinate guest services and ensure a smooth operation.
• Uphold hotel policies and procedures, including safety and security protocols, to ensure the well-being of guests and staff.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE…

• Previous experience in a front desk or customer service role, preferably in a hotel or hospitality environment.
• Have a Current RSA (Responsible Service of Alcohol)
• Have a current Australian Drivers License
• Must be a people person, bringing a positive attitude, a passion for hospitality, and a commitment to delivering exceptional guest service.
• You have the ability to work independently
• Must be immaculately groomed
• A willingness to go above and beyond for all of our guests
• The ability to show initiative and to be self-motivated
• Proficiency in using computerized reservation and booking systems, as well as standard office software applications.
• Ability to work under pressure
• Flexibility to work on a 7-day rotating roster including days, nights, weekends, and public holidays.