Housekeeping Attendant

at  Handwritten

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

• Follow departmental policies and procedures and service standards
• Maintains a clean, safe, hazard-free work environment at all times
• To report all the maintenance issues on the floor and rooms.
• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner
• Must be able to complete a housekeeping project within a timeline
• To report any discrepancy and always follow the DND procedure.
• To ensure all the Guest Room Amenities are replenished when required.
• To report Mini bar items consumed by guest while servicing the room
• To report and surrender all Lost & Found items in the room
• Update room status accurately

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS

• Consistently offer courteous, professional, efficient and flexible and engaging service
• Able to provide guest request, respond to guest queries on a timely manner
• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found and assure follow up with guests.
• To report any suspicious or strange behavior from a Guest or Employee.

Please refer the Job description for details