Housekeeping Attendant

at  The NRMA

Reporting to: As per contract

Department Objective

• To ensure the highest possible standard and presentation of Villas, Cabins and Bungalows at all times.
• To ensure the highest possible standard of room cleanliness inside and outside at all times within the most efficient time.
• To ensure all laundry and linen requirements are of the highest possible standard at all times.

Primary Objective of Position

• Service all cabins/rooms as required on a daily basis
• Advise reception of all Villas, Cabins and Bungalows on completion of services.
• Complete washing, drying and folding of all dirty linen, cloths and rags.
• Ensure laundry is kept clean at all times.
• Ensure chemical and storage room is clean at all times.
• Ensure linen storage is neat and tidy at all times.
• Ensure reception has packed bags of linen for hire.
• Ensure amenities, public areas and laundry is kept clean

General Responsibilities

• Attend work when required and be punctual when attending meetings
• Represent NRMA in an enthusiastic and positive manner
• Display commitment to NRMA values and procedures
• Undertake responsibility for the safety and well-being of yourself, other staff, visitors, suppliers and contractors
• Maintain an exceptional level of professionalism and integrity at all times
• Ensure positive relationships are developed and maintained with colleagues, visitors, suppliers and contractors
• Provide information and support to senior management as required
• Make every effort to support the NRMA team and display respect and care for others
• Follow any reasonable directions or duties given
• Work diligently, using resources and time appropriately
• Produce quality work, meeting deadlines and targets
• Assist in training and supervision of hosts of a lower level

Key Responsibilities

• Maintain housekeeping procedures to the highest standard
• Service and clean all rooms/cabins to standard
• Inform suggested changes in procedures, materials, furnishings and equipment to benefit guest and company
• Ensure that procedures for lost property are followed and lost property is properly recorded and stored accordingly
• Assist in maintaining a close working relationship between Housekeeping, Maintenance and Front Office Department
• Establish a harmonious relationship with all other departments in the Hotel
• Ensure Workplace Health & Safety procedures are maintained and adhered to

Essential Qualifications

• Previous experience in a similar role – requires knowledge and experience in processes, procedures and methods of a housekeeping department.
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds

Person specification

• Affinity with NRMA’s culture, vision and the holiday park industry
• Desire to maintain strong relationships by ensuring proactive contact with clients
• Exceptionally customer service focused § Internally motivated

General Responsibilities

• Attend work when required and be punctual when attending meetings
• Represent NRMA in an enthusiastic and positive manner
• Display commitment to NRMA values and procedures
• Undertake responsibility for the safety and well-being of yourself, other staff, visitors, suppliers and contractors
• Maintain an exceptional level of professionalism and integrity at all times
• Ensure positive relationships are developed and maintained with colleagues, visitors, suppliers and contractors
• Provide information and support to senior management as required
• Make every effort to support the NRMA team and display respect and care for others
• Follow any reasonable directions or duties given
• Work diligently, using resources and time appropriately
• Produce quality work, meeting deadlines and targets
• Assist in training and supervision of hosts of a lower leve

Key Responsibilities

• Maintain housekeeping procedures to the highest standard
• Service and clean all rooms/cabins to standard
• Inform suggested changes in procedures, materials, furnishings and equipment to benefit guest and company
• Ensure that procedures for lost property are followed and lost property is properly recorded and stored accordingly
• Assist in maintaining a close working relationship between Housekeeping, Maintenance and Front Office Department
• Establish a harmonious relationship with all other departments in the Hotel
• Ensure Workplace Health & Safety procedures are maintained and adhered t