Housekeeping Coordinator

at  Crown Resorts

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

THE ROLE

Crown Towers Perth provides a unique and luxurious experience to their guests. With a five star Forbes rating, one of only three hotels in Australia to have this honour, Crown Towers is the epitome of world-class accommodation and is recognised for its exceptional service standards.
The Housekeeping Coordinator’s primary responsibility is the daily coordination of the Housekeeping operations. You will also be responsible for ensuring the department achieves the highest level of service delivery through effective planning of the day, communication and follow up.
Key responsibilities include the preparation of daily task allocation sheets for room attendants and housekeeping attendants, coordinating enquiries and requests from other departments and guests, processing and delegating tasks to achieve optimal service delivery.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

• Ensure the daily allocation of task sheets prepared, including amenities package reports , minibar allocation sheets, and adjusted for any sick calls or no shows to ensure smooth and effective day to day operations occur.
• Assist in organising reports relating to stocktakes, assisting in the administration of amenities and mini bar.
• Support the Management team to escalate performance concerns where necessary. Raise training and development needs as required.
• Assist employees with any operational queries during the shift.
• Ensure specific guest requests are captured and delivered to enhance guests’ experience, utilising hotel telephone etiquette standards