Housekeeping Houseperson

at  The Summit Hotel

JOB SUMMARY

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).

JOB QUALIFICATIONS

Education & Experience:

• High School diploma or equivalent is preferred
• Housekeeping experience in a hotel or a related field is preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

Fundamental Requirements:

• Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow associates.
• Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens, and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Use daily checklist to complete projects, such as elevator lobbies, ash urns, glass tables, furniture, ice machines/vending machines, elevator doors/frames, service landing/linen closets, stairwells, polish floors, other projects as assigned by management.
• Practice safe work habits to ensure safety to guests, fellow associates, and self.
• Handle items for “Lost and Found” according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant’s dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets, and stairwells.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management

Fundamental Requirements:

• Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow associates.
• Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens, and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Use daily checklist to complete projects, such as elevator lobbies, ash urns, glass tables, furniture, ice machines/vending machines, elevator doors/frames, service landing/linen closets, stairwells, polish floors, other projects as assigned by management.
• Practice safe work habits to ensure safety to guests, fellow associates, and self.
• Handle items for “Lost and Found” according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
• Pick up any Room Attendant’s dirty linen or trash as needed.
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets, and stairwells.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.