Housekeeping Manager

at  Canadian Rocky Mountain Resorts

PRIMARY FUNCTION

The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the lodge. This role involves managing the housekeeping team, coordinating operations, and ensuring that guest requests are addressed with promptness and courtesy.

EXPERIENCE

• 1+ years housekeeping management experience in hospitality
• Outstanding leadership, analytical, and communication abilities
• In-depth knowledge of cleaning techniques, methods, equipment
• Guest-centric focus with sharp attention to detail
• Proficient with MS Office, email, Opera PMS, and productivity tools
• Calm, decisive leader who empowers and develops staff.
• Physically capable to endure demands of the role.
• Willing to work flexible hours in all weather conditions.
  Please note that only applicants selected for further consideration will be contacted.
  Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
  If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.
  We look forward to receiving your application

• Hire, train, supervise, schedule and evaluate all housekeeping staff.
• Set and uphold quality control policies, best practices and SOPs.
• Conduct inspections to ensure standards are consistently met.
• Create and track metrics tied to guest satisfaction and budget goals.
• Develop preventative maintenance and capital expenditure plans.
• Manage department payroll, budgets, supplies and amenity inventories.
• Resolve guest complaints and issues professionally and promptly.
• Liaise between housekeeping, front desk, and maintenance teams.
• Ensure compliance with legislation, health regulations and company policies.
• Foster positive employee relations through clear communication and engagement
• Embrace innovation opportunities to continuously elevate department.
• Other duties as assigned.