Housekeeping Manager

at  Fairmont

WHAT’S IN IT FOR YOU?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary dry cleaning of business attire
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• Reimbursement for TransLink monthly passes or YVR Employee Parking pass
• Salary range of $65,000 - $70,000 based on experience
  Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 2-3 years experience in Rooms Division leadership position with proven training and team building skills – Housekeeping supervisory experience a definite asset.
• Flexible with a proven ability to manage multiple projects and deadlines and work well under pressure
• Highly organized, results-oriented, able to make decisions and empower employees to ensure that they exceed guest expectations
• Must have strong interpersonal skills and communication skills
• Proactive with a meticulous eye for detail - standards oriented
• Must be highly health and safety conscious and actively involved in enhancing workplace wellness
• Knowledge of Opera and Royal Service an asset
• As a condition of your employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof prior to start date
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Overseeing the operations of the Housekeeping department; ensuring the overall cleanliness and maintenance of all guest rooms and public areas within the hotel, consistently adhering to corporate and property policies and standards.
• Assist in handling guest feedback and follow through on action taken
• Liaise with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
• Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.
• Oversee general office administration including payroll, scheduling, lost and found, ordering supplies and inventory control.
• Daily monitoring of labour, expenses, and preparation of monthly reports
• Ensure a safe work environment is maintained at all times and that all employees are committed to working safely
• Fostering an environment of open communication and creative problem solving
• Follow department policies, procedures and service standards
• Other duties as assigned
  Qualifications