Housekeeping Shift Leader - Turndown

at  Sofitel

Company Description
Live the French way – join Sofitel Noosa Pacific Resort today!
Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.
Job Description
Working amongst a fun and dynamic team, you will work with the Housekeeping Management team to support the Turndown team to meet their goals.

QUALIFICATIONS

• Previous experience in Housekeeping within a hotel environment (four or five star hotel experience is preferred) or similar fast-paced, cleaning services environment
• A strong attention to detail
• Exceptional organisational and time management skills
• The ability to act consistently with clear ethics and values in accordance to confidentially
• Superior customer service skills along with the capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating roster, including weekends and public holidays, predominantly with afternoon PM shifts.
  Additional Information

SOME OF THE RESPONSIBILITIES INCLUDE:

• Conduct daily briefings with turndown housekeepers at floor level.
• Manage and supervise all tasks of their team
• Conduct regular room checks to ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Attend to reports on damage or malfunction in hotel rooms
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance
• Actively support the housekeeping team with room cleans during peak periods

OTHER RESPONSIBILITIES:

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships