Housekeeping Supervisor - Holiday Inn Express Singapore Clarke Quay

at  Holiday Inn Express

The Housekeeping Supervisor will supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. He/She is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience. He/She will also support and coordinate the administrative matters among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel.
The duties and responsibilities include but not limited to the following:

GUEST EXPERIENCE:

• Maintain a current and thorough knowledge of all housekeeping systems
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Management of lost property for the hotel
• Manage all special requests made by guests
• Ensure you have complete knowledge of room types, layouts and facilities
• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
• Releasing rooms and room status management
• Key work order for Engineering to follow up with the maintenance job.
• Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
• Manages the room attendant audit portal
• Following up with Guest request by coordinating with both Engineering and Housekeeping departments

Please refer the Job description for details