Housing Case Manager

at  Community Partnership of Southeast Missouri

JOB SUMMARY:

The Housing Case Manager conducts assessments, determines eligibility, develops individualized case plans, links families with community-based housing and service resources, manages financial assistance funds (security deposits, rent), and provides case management services in conjunction with community partners.

SKILLS:

• Strong ability to effectively resolve and cope with immediate crisis situations.
• Strong communication skills, speaking, listening, and writing clearly and thoroughly
• HMIS and advanced knowledge of Microsoft Excel is preferred
• Knowledge of community resources available
• Detail-oriented with strong organizational and time management skills
• Demonstrated ability to work independently and as part of a team
• Strong ability to represent the interests of Community Partnership of Southeast Missouri
• Interact effectively with a diverse group
• Build successful collaborative relationships with program participants, other organizational staff, and community partners

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

In the course of performing the job, this position typically:

• Spends time sitting for prolonged periods
• Standing, climbing stairs, walking, carrying (20lbs), and lifting (20lbs).
• Coordinate multiple tasks simultaneously
• Perform some repetitive motion activities
• Accurately complete detailed forms and reports
• Operating a computer keyboard
• Firm/strong grasping
• Makes and receives telephone calls
• Use of general office equipment copier, fax machine, and basic office equipment.

• Conduct comprehensive assessments of potential participants.
• Develop individualized housing plans for each participant using an assessment, such as the VI-SPDAT.
• Collect all necessary documentation needed to support assistance
• Find temporary housing opportunities, if available, for eligible participants and identify permanent housing options for program participants
• Determine and recommend to the supervisor the level and duration of financial assistance for eligible participants
• Prepare requests for financial assistance and submit all required documentation to supervisor for approval
• Manage and track financial assistance funds
• Collaboratively work with Community Partnership of Southeast Missouri staff to find permanent housing options for program participants
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Provide case management services including, but not limited to providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
• Recertify participants receiving financial assistance every month to assess participant progress and needs
• Collaborate and communicate closely with partner agencies for the program
• Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records
• Prepare and submit weekly program updates and financial assistance tracking reports.
• Other duties as assigned.