Housing Income Management Officer

at  Work with York

• Location: York City Centre
• Type of Work: Temporary
• Hours: Full Time
• Salary: 13.59
• Start date: 12/06/2024
• Duration: 3 month assignment
  WorkwithYork are working with our local authority client to find Housing Income Management Officers to work in their busy and fast paced housing department in York.
  This is a full time, temporary 3-month assignment, 37 hours per week Monday to Friday on a hybrid basis. However, you’ll also be expected to work regularly in the central York office, with access to your team and colleagues.
  £13.59 per hour with weekly pay, holiday pay and pension with online timesheets.

This role involves:

• Reviewing housing account systems weekly, to ensure arrears are addressed in a timely manner.
• Contacting tenants by phone, text, email and home visits and letter, as necessary, to advise of missed payments.
• Taking payments by phone to bring accounts back in line with their payment dates quickly.
• Monitoring and serve notices, as required, for arrears and then pass cases on for monitoring by Housing Management Officers.
• Making referrals to other services such as Citizens Advice Bureau and Step Change, as required, if other debts are identified above and beyond housing rental debt for independent advice.
• To follow basic pre court protocol in recovery actions, ensuring all documentation is kept up to date, arrangements are placed on systems and monitored thereafter.

You will:

• Have strong administration and customer service skills
• Be organised and able to work in a fast paced environment
• Ideally have some knowledge of housing and benefits
• Have the ability to converse and provide advice and guidance in a confident manner
• Possess a current valid DBS on the update service or be willing to undertake an online enhanced DBS check

Full training will be provided.
For more information please contact WorkwithYork on 01904 566066 and to apply please send an up to date CV, along with details of 2 referees, to applications@workwithyork.co.uk.
Download application

• Reviewing housing account systems weekly, to ensure arrears are addressed in a timely manner.
• Contacting tenants by phone, text, email and home visits and letter, as necessary, to advise of missed payments.
• Taking payments by phone to bring accounts back in line with their payment dates quickly.
• Monitoring and serve notices, as required, for arrears and then pass cases on for monitoring by Housing Management Officers.
• Making referrals to other services such as Citizens Advice Bureau and Step Change, as required, if other debts are identified above and beyond housing rental debt for independent advice.
• To follow basic pre court protocol in recovery actions, ensuring all documentation is kept up to date, arrangements are placed on systems and monitored thereafter