Housing Options Officer

at  Royal Borough of Windsor and Maidenhead

HOUSING OPTIONS OFFICER

location_on
Maidenhead
31/03/2024
Housing Options Officer
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details

REQ01732

Job description

ABOUT US:

The Royal Borough of Windsor and Maidenhead (RBWM) takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. It is a unitary authority in the Royal County of Berkshire providing a range of services through both in-house and commissioned providers. We are set in a major cultural and tourism area with attractions including Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Housing Options Officer to join our Housing Options team.

WHAT WE ARE LOOKING FOR:

• To assess all homelessness approaches within the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Localism Act 2011 including cases for acceptance, refusal, or referral to other Authorities.
• To make relevant decisions and issue legally correct decision letters in accordance with the timeframes set out with the HRA 2017 and the housing Act 1996 Part VII
• To provide expert advice and assistance to stakeholders, advocates and customers experiencing housing issues particularly those living in the private rented sector, and to be proactive in the prevention of homelessness.
• To negotiate to resolve landlord/tenant disputes, seeking to conciliate wherever possible and ensuring that all relevant parties are aware of their rights, responsibilities, and remedial options.
• Achieve individual performance objectives, targets and service standards and contribute to the achievement of team plan objectives and targets.
• Manage a caseload and maintain accurate and detailed case file records. In addition, manage priorities and meet individual and service performance targets and deadlines.
• Update and record information accurately and in a timely manner as required, according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.

THE ROLE:

To see customers in relation to housing issues and understand their needs, provide advice, and seek solutions. To deliver an effective and efficient Housing Options, Homelessness Prevention, and statutory Homelessness service to meet the Royal Borough’s responsibilities.

YOUR ROLE WILL INVOLVE:

• To deliver an excellent customer service which provides the customer with an appropriate and suitable solution to their housing issues and ensures a high level of customer satisfaction.
• To provide housing advice face to face, by phone and online in relation to housing options and prevention enquiries to customers in any of the building used by the Royal Borough to deliver customer services.
• To carry out home visits in cases of parental / relative eviction
• To conduct outreach visits at customers home, prison, hostel, hospital, or any other locations in-line with documented procedures