Housing Paralegal

at  CEL Solicitors

Housing Paralegal
Salary £25,000 – £30,000
Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s liver birds and waterfront, where there is a culture of genuine care and dedication for our clients and colleagues? If so, this could be the role for you.
CEL Solicitors, having secured multimillion funding, is on a huge growth trajectory with a plan to be the UK’s number one consumer law firm that is renowned, nationally, for legal services and financial complaints.
At CEL, we blend the professionalism of a corporate firm with the warmth of a family business
We offer an unparalleled opportunity to join our unique business. We are different, but in a good way!
Fancy a game of pool or darts during your lunch break? On Fridays, we wrap up at 3:30pm and head to our bar for a drink of your choice before joining in the excitement at our amphitheatre, where we host guest speakers or occasional talent shows! Plus, hitting our targets might just earn you a holiday getaway! Explore our vibrant offices and the exciting activities we enjoy here.
Compensation & Benefits:
Gratitude is one of our core values. To show appreciation for our team, we offer:
Benefits:
Private Health Care
Enhanced Sickness Entitlement
Enhanced Maternity / Paternity Leave
Death in Service from day one of employment
Bike 2 Work
Company Bar
Paid Exam Leave
Paid Company Parties
Birthday Day Off
25 Days Annual Leave + Bank Holidays ️
Christmas Closure (on top of your annual leave allowance)
Early Finish Fridays
Work from Home days

Previous experience gained within the legal industry is essential and ideally experience gained within housing law, however we will consider candidates from other specialisms who can meet the criteria below:

• Knowledge of the CPR and litigation experience is essential
• Exceptional attention to detail and organisational skills
• Strong analytical skills with the ability to problem solve effectively
• A client-centric approach, dedicated to providing the highest levels of service
• Eagerness to learn and develop within a supportive team environment
• Ability to work to tight deadlines and service level agreements
• Strong verbal and written communication abilities
• Objection handling skills and confident in delivering difficult outcomes with ease
• Exceptional written and verbal communication skills
• Capacity to process information and tasks with precision and speed
• Proficient in explaining, recommending, and persuading effectively
• Competence in utilising Customer Relationship Management system

Housing Paralegal at CEL
Position Overview:
As a Housing Paralegal, you will play a crucial role in supporting our clients through a range of housing issues, ensuring they receive the justice and support they deserve.
The Housing Paralegal plays a pivotal role within CEL by embodying and advancing our core values.
About you:

Previous experience gained within the legal industry is essential and ideally experience gained within housing law, however we will consider candidates from other specialisms who can meet the criteria below:

• Knowledge of the CPR and litigation experience is essential
• Exceptional attention to detail and organisational skills
• Strong analytical skills with the ability to problem solve effectively
• A client-centric approach, dedicated to providing the highest levels of service
• Eagerness to learn and develop within a supportive team environment
• Ability to work to tight deadlines and service level agreements
• Strong verbal and written communication abilities
• Objection handling skills and confident in delivering difficult outcomes with ease
• Exceptional written and verbal communication skills
• Capacity to process information and tasks with precision and speed
• Proficient in explaining, recommending, and persuading effectively
• Competence in utilising Customer Relationship Management systems

Key Accountabilities

Responsibilities:

• Assisting with case preparation and management across a variety of housing matters
• Conducting legal research and drafting documents
• Liaising with clients, providing empathetic and professional advice
• Maintaining and organising case files
• Collaborating with solicitors and other legal professionals to advance cases
• Ensuring compliance with legal and regulatory requirements
• Manage client caseloads across telephone and email in line with the claim management process
• Achieve team and individual targets including productivity and quality
• Adhere to service level agreements both internal and external
• Deliver outstanding levels of client satisfaction