Housing Services Coordinator

at  Tuath Housing Association

JOB SUMMARY:

To deal with all aspects of Housing Management and customer care for residents. To provide a responsive, quality and efficient service to residents.

Housing Management

• To manage a portfolio of properties under the direction of the Housing Services Manager.
• To deal promptly and effectively with Anti-Social Behaviour issues and breach of tenancies, including preparation of disputes to the Residential Tenancies Board.
• To allocate and let properties and to assess transfer requests.
• To deal with all the aspects of empty properties in order to quickly re-let them.
• To identify and process repairs including, ordering, monitoring and checking work and processing invoices.
• To liaise with tenants, residents and consultants regarding design and improvement proposals, including the programming of the work.
• To attend and minute site meetings, residents’ meetings, public meetings and other meetings.
• To facilitate and deliver accompanied property viewings.
• To undertake pre-tenancy and post-tenancy training courses.
• To gather information for Insurance Claims and attend court on behalf of the Association if required.
• To liaise with Local Authorities and developers in relation to handovers and to complete pre and post-handover administrative tasks.
• To answer telephone calls and letters promptly, deal with enquiries and attend Advice Centres or day surges as required.
• To advise tenants with regard to their rent and service charges and possible welfare entitlements.
• To ensure income returns and proof of incomes are promptly submitted by tenants.
• To collect rent and service charges by way of standard procedure.
• To maximise rent collection and to control arrears.
• To instigate action for tenancy breaches.
• To work with residents and community groups to encourage participation and involvement and community integration.
• To attend meetings including management company meetings, AGMs and EGMs and sit as a representative on management company board as required
• To regularly visit schemes or estates and to note and record any repairs or defects.
• To quickly and efficiently remedy any estate problems.

Health and Safety

• To conduct all activities in a manner, which is safe to yourself and others. To be aware and act in accordance with the Association’s Health and Safety Policy.

General

• To contribute to the effective delivery of Quality Customer Orientated Service through the formulation, review and proper implementation of policies and procedures.
• To adhere to requirements of Service Level Agreements in the delivery of a quality management service.
• To participate on forums/working groups/committees as required.
• To maintain accurate and up to date files for each property in the management area.
• To produce a monthly report on all housing management issues and key performance statistics for the area.
• To undertake other occasional duties which are consistent with the responsibilities of the post including very occasional evening or weekend work.
• To ensure awareness and compliance of GDPR.
• To fulfil all responsibilities with an excellent standard of customer service.

This job description is not definitive or restrictive and will be subject to periodic review as deemed necessary and / or in the light of job-related developments.