Housing Support Manager

at  The Salvation Army

ABOUT THE ROLE

This is an exciting opportunity to continue your tenancy management career in Community Housing. The Housing Support Manager is our frontline contact with our tenants and a key part of this role will be to provide specialist tenancy management services whilst building and maintaining respectful and effective relationships with tenants, their whanau and existing agencies (Govt. and NGO) and support services within the community. This role covers Tenancy Management in Dunedin and Support Tenancy Management in Mosgiel.

WHAT WILL YOUR RESPONSIBILITIES BE?

• Efficient and effective tenancy management services
• Maintaining core relationships with tenants
• Proactively engage with tenants ensuring tenancy and maintenance requests are appropriately resolved
• Ensure tenant and tenancy information held by SASH is maintained in an accurate and timely manner
• Address antisocial behaviour complaints against tenants
• Conduct regular property inspections
• Prepare documentation and represent SASH at Tribunal as needed
• Regularly review debtors lists, taking corrective action with tenants where appropriate/required
• Follow all health and safety procedures
• Develop effective working relationships with existing agencies (Govt. and NGO) and support agencies within the community