HPC Technology Consultant

at  Hewlett Packard Enterprise

HPC Technology Consultant
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

WHO WE ARE:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

JOB DESCRIPTION:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
In our High Performance Computing (HPC) & AI Business Unit, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users.
We are looking for a HPC Technology Consultant to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow area.
As a resident technical HPC Consultant, you will be working as part of a dedicated team to deliver preventive and reactive support which will also require taking part in a 7x24 hour on-call rota to ensure compliance with the strict SLA (Service Level Agreement) associated with the contract.
All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.

EDUCATION AND EXPERIENCE REQUIRED:

• Educated to degree level, or equivalent, in a computer science or related discipline.
• Minimum of 5 years + experience of HPC systems / Linux Systems.

KNOWLEDGE AND SKILLS:

• An in-depth working knowledge of Linux and ability to perform hardware repairs are mandatory requirements.
• Knowledge of parallel filesystems, such as Lustre, is desirable.
• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
• Excellent communication skills, both written and verbal are required.
• Good interpersonal skills, customer relation skills and problem management skills, with the ability to stay calm and professional while working to strict deadlines is essential.
• The candidate should be flexible and willing to travel when required.

AT HPE, WE’RE:

• Ranked 32nd on Fortune’s 2023 list of 100 Best Companies to Work For.
• Named a Best Place to Work for Disability Inclusion for the sixth year in row
• Recognized as one of the Best Companies for Multicultural Women by Seramount
  If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers

ADDITIONAL SKILLS:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

HEWLETT PACKARD ENTERPRISE IS EEO F/M/PROTECTED VETERAN/ INDIVIDUAL WITH DISABILITIES.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories

• Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
• Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
• Ensure compliance with customer rules for change management controls.
• Provide a professional and positive approach to the customer in the execution of all duties.
• Follow technical escalation procedures to ensure critical issues receive maximum focus.
• Assist in maintaining the on-site inventory of spare parts to enable timely resolution of failures.
• Occasionally work as part of a wider team to provide support to other customers within EMEA.