HR Advisor - Birmingham

at  EY

SKILLS AND ATTRIBUTES FOR SUCCESS

We are interested in people with a minimum two year’s HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes.
Experience of employee relations case management is essential. As a successful candidate you will have the ability to demonstrate business knowledge as well as use of initiative and pro-activity. Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone.

WHAT WE LOOK FOR

We are looking for a high energy individual with excellent employee relations case management skills. If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.

YOUR KEY RESPONSIBILITIES

• Provide high quality advice and guidance on a wide range of HR queries includingperformance, absence and grievance management, conduct issues, disability adjustments and safeguarding matters.
• Make decisions and apply commercial judgement in dealing with employee relations issues e.g. poor performance, absence management etc in line with employment legislation and EY policies
• Actively manage and prioritise case load effectively and in a timely manner in line with best practice, EY policy and SLAs.
• Escalate complex queries to the HR Manager to agree course of action. Build and maintain recognised levels of ‘excellent’ customer service
• Commit to own personal development and maintain own continuous professional development to ensure advice given follows current employment law principles and EY policy and practice
• Ensure compliance with the Data Protection Act at all times
• Record case updates in relevant HR systems in a timely and accurate manner and tracking through to closure/client resolution
• Support the Redcom lead with drafting Redundancy and Settlement letters and any related activity
• Manage business relationships and work closely with Employee Relations team
• Stay up to date on process change and ensure advise is consistent and correct
• Contribute to wider HR projects and initiatives
• Contribute to UK TSS, CBS and wider HR projects and initiatives
• Coach colleagues in other UK TSS teams in area of expertise

TO QUALIFY FOR THE ROLE, IN ADDITION TO THE ABOVE, YOU MUST HAVE;

• Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
• Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships
• Knowledge of operational HR systems
• Degree level or equivalent
• CIPD or studying towards would be preferable