HR Advisor

at  Cyara

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/

LET’S TALK ABOUT YOUR SKILLS/EXPERTISE:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience working in a similar HR advisory role, preferably within the technology or software industry.
• Sound knowledge of Australian compliance & employment law/requirements
• Strong understanding of HR policies, procedures, and compliance requirements.
• Proficiency in Microsoft Office Suite and BambooHR is a plus.
• Strong interpersonal and communication skills, with the ability to build effective relationships at all levels of the organization.
• Ability to maintain confidentiality and handle sensitive information with discretion, display exceptional negotiation and decision-making skills
• Detail-oriented with strong organisational and time management skills.
• Ability to handle multiple priorities simultaneously and navigate in a rapidly changing environment, with a bias towards action.
• Great initiative & a strong willingness to continuously learn
• Ability to think strategically and operationally
• Ability to work with minimal supervision and to be a dedicated team player
• MOST IMPORTANTLY– a great “can do” attitude to fit in with our dedicated and high-performing team

• Provide professional and timely HR advice and support to managers and employees on a range of HR issues including, but not limited to, performance management, employee relations, compensation and benefits, and HR policies and procedures.
• Collaborate with the Director, HR to develop and implement HR policies, procedures, and programs aligned with local regulations and business objectives.
• Partner with managers to cultivate a high-performing workforce through coaching, performance improvement plans, and when necessary, disciplinary actions..
• Manage employee relations through conflict resolution, grievance handling, and conducting investigations as required.
• Support cyclical processes such as annual performance reviews and compensation reviews by assisting with preparation, coordination, and data analysis.
• Take responsibility for HR operations and administration specific to the ANZ region, including maintainingaccurate HR records, managing employee data in HRIS systems, and ensuring compliance with data privacy regulations.
• Collaborate with relevant departments to ensure accurate processing of employee data and timely payroll administration for Australian employees.
• Assist Managers in the development of position descriptions ensuring they are relevant to the classification and reflect the actual role being undertaken
• Stay informed about changes to employment legislation and HR best practices, ensuring compliance and recommending appropriate actions as necessary.
• Contribute to the development and maintenance of a positive and inclusive organisational culture that values diversity, equity, and inclusion.