HR Advisor (Employee Relations) - Permanent - Birmingham
at EY
Birmingham B4, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 01 Jun, 2024 | Not Specified | 01 Mar, 2024 | 2 year(s) or above | Business Knowledge,Risk,Addition,Interpersonal Skills,Case Management,Employment Law,Coaching | No | No |
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Description:
SKILLS AND ATTRIBUTES FOR SUCCESS
We are interested in people with a minimum two year’s HR professional experience (ideally gained in large corporate organisation) with knowledge of employment law and HR processes. Experience of employee relations case management is essential. As a successful candidate you will have the ability to demonstrate business knowledge as well as using initiative and being pro-active.
To qualify for the role, in addition to the above, you must have;
- Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
- Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships
- Proven track record of coaching and advising at a high level to ensure ER cases are managed consistently and mitigating risk.
- Knowledge of operational HR systems
- Degree level or equivalent
- CIPD or studying towards would be preferable
WHAT WE LOOK FOR
We are looking for a driven high energy individual with excellent employee relations case management skills. If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.
Responsibilities:
YOUR KEY RESPONSIBILITIES
- Provide high quality advice and guidance on a wide range of HR queries including performance, absence, and grievance management, conduct issues, disability adjustments and safeguarding matters.
- Make decisions and apply commercial judgement in dealing with employee relations issues e.g. poor performance, absence management etc in line with employment legislation and EY policies
- Actively manage and prioritise case load in a timely manner in line with best practice, EY policy and SLAs.
- Escalate complex queries to the HR Manager to agree course of action. Build and maintain excellent levels of customer service
- Commit to own personal development and maintain own continuous professional development to ensure advice given follows current employment law principles and EY policy and practice
- Ensure compliance with the Data Protection Act at all times
- Record case updates in relevant HR systems in a timely and accurate manner and tracking through to closure/client resolution
- Build trust with business relationships and work closely with Employee Relations team
- Stay up to date on process change and ensure advise is consistent and correct at all times
- Contribute to wider HR projects and initiatives
To qualify for the role, in addition to the above, you must have;
- Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
- Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships
- Proven track record of coaching and advising at a high level to ensure ER cases are managed consistently and mitigating risk.
- Knowledge of operational HR systems
- Degree level or equivalent
- CIPD or studying towards would be preferabl
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Graduate
Proficient
1
Birmingham B4, United Kingdom