HR and Team Housing Coordinator

at  Hilton

A Human Resources and Team housing Coordinator, coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.

To be a great host for team members staying in our team member accommodation by providing an outstanding brand-specific ´guest experience´ from arrival to departure.

• Duties & Key ResponsibilitiesBeing a Great Team Member
• Come to work every day with a smile on your face
• Be a reliable and motivated member of the People Operations team
• Communicate clearly and constructively with other team members to help deliver great team member experiences at team member accommodation
• Be a role model for others by demonstrating passionate, friendly brand-specific team member service at all times
• Ensure you pro-actively support colleagues in operations departments where required
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts related to our team member accommodation
• Be aware of planned team meetings and learning sessions and attend as required
• Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
• Execute any other duties as assigned by the People Operations Manager and / or Chief HostTM Accommodation Specifics
• Prepare for new arrivals in the team member accommodation in time
• Provide a caring, authentic welcome experience to new arrivals in the team member accommodation
• Provide a friendly and thoughtful farewell experience to colleagues leaving the team member accommodation
• Ensure that team member accommodation is clean, well maintained and attractively presented
• Arrange repairs where required, ensuring a speedy resolution to any problems that may arise
• Liaise with housekeeping regarding accommodation requirements
• Provide accommodation residents with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes
• Help create a work and living space for our team members that allows them to thrive and be happy
• Listen to feedback from residents and be creative and pro-active with regards to making improvements to team member accommodation
• Report problems related to team member accommodation or disputes amongst residents without delay to the People Operations Manager
• Ensure the highest level of health, safety and environmental care is taken in all areas of the team member accommodation
• Ensure that team member accommodation residents feel safe and secure

• Previous experience in or equivalent role
• Positive attitude
• Excellent communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Experience with MS Office applications and Outloo