HR Associate

at  The Walt Disney Company Corporate

REQUIRED QUALIFICATIONS & SKILLS

• Fluent English and French, Italian (preferable)
• Proven excellent and efficient customer service and professional manners.
• Problem solving and decision making skills.
• Attention to detail.
• Strong organizational and time management skills with the ability to multi task and prioritize in a fast paced environment.
• Ability to understand and apply legislation, policies, and procedures applicable to country and region.

ABOUT THE ROLE & TEAM

This role focuses on providing inquiry services, transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a large quantity of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems.
Job Description

WHAT YOU WILL DO

• Respond to a volume of inquiries on HR related topics inquiries via all service delivery channels.
• Research and resolve according to the defined scope and in alignment with local and regional legislation.
• Maintain accurate and updated documentation related to the job, including SOG’s (Standard Operating Guides) and training materials reviewed with the latest updates. Clear communication, organization and team working skills to be able to work closely with other colleagues for sharing of tasks and incoming work.
• Create appropriate process and tools to project manage through key achievements associated with probationary periods, contract extensions, Fixed Term Contract review process, parental leave, and other applicable leaves.
• Review and load data for payroll purposes (including annual leave quotas, severance payments, absence data).
• Use working knowledge of multiple applications: Time recording systems, SAP, Workday, SuccessFactors, ServiceNow (case and knowledge management system, document management (DM) Microsoft Office suite software, Access database, and others specific to the work.