HR Business Partner - Customer Service Operations - Hybrid

at  The Cigna Group

We are seeking a talented HR Business Partner (HRBP) to join our team. This role will partner with the HRBP Lead in support of the Customer Service Operations team. The HRBP will provide day-to-day HR consulting to business leaders on our Customer teams within Customer Service Operations. Focus on a thorough understanding of the business being served is critical along with tailoring HR-related programs to meet specific needs of the business and aligned employee population.
In partnership with our Operations team, this role supports the development of culture and key capabilities to maintain a productive, diverse and engaged workforce.
The HRBP role will partner with key stakeholders in the business and human resources to support program recommendations, development, prioritization and deployment in talent management, employee development, compensation, performance management, organizational transformation, change management and workforce effectiveness for their assigned client group.
Key Accountabilities

QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience plus minimum of 2+ years of experience in a HR Business Partner or 4+ COE role demonstrating increased levels of responsibility required.
• A strong preference for a candidate who has supported leaders / clients within an Operations or Call Center capacity.
• Credibility as a trusted advisor and confidant to leadership
• Strong business acumen with the ability to understand, discuss and work with leaders on Cigna’s business strategy and human capital implications
• Experience supporting change management
• Ability to build strong relationships with clients, partners, and colleagues
• A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals
• Demonstrated ability to work in a highly complex/matrixed business and HR model
• Knowledge of, and proven capability in, organizational development techniques and performance management
• Experience in Workday strongly preferred

Please refer the Job description for details