HR Coordinator, Benefits - Wellness

at  TransLink Security Mgmt Ltd

MARKETING STATEMENT

Metro Vancouver Transit Police ("Transit Police") is the leader in regional public transit policing, operating across 22 communities. It provides policing services to all modes of transit: Bus, SeaBus, SkyTrain, and West Coast Express. In partnership with cross-regional partners, Transit Police prevents crime and provides coordinated police services to transit users throughout the region. It also seeks to have a workforce that is responsive to and reflective of the many diverse communities is serves.

KEY ACCOUNTABILITIES

This position reports to the Senior Advisor, Ability Management & Benefits and provides support to the HR Team with the day-to-day activities of the department including:

• Coordinates onboarding and off boarding process for Transit Police employees’ benefits.
• Coordinates employee benefit activities for Transit Police employees, providing explanation of provisions, entitlement, enrolment, and beneficiaries; facilitating changes; and coordinating with Translink and benefit providers on employees’ behalf.
• Performs a variety of clerical duties related to the administration of disability plans for employees.
• Administers WSCB pension deeming for eligible employees.
• Coordinates HR program activities (e.g. wellness, healthy workplace, attendance management, injury claims) by tracking and monitoring program activities; liaising with internal/external stakeholders to gather information, follow-up on status, obtain approvals, gather/disseminate/submit reports and information; arranging events and engaging facilitators/service providers; and scheduling activities.
• Coordinating employee change of status transactions, involving complex system updates, liaison with TransLink, and application of policy, collective agreements, and knowledge of systems and structures. Also coordinates front-end payroll activities based on application of policies and collective agreements, liaising with TransLink as required.
• Carries out program-related analysis and prepares reports based on researched data and statistics. Produces surveys and coordinates the administration and collection of the data.
• Providing administrative support to HR, Benefits and employee wellness initiatives by producing highly confidential correspondence, memos, and presentation materials from drafts or verbal instructions; composing routine correspondence; taking/preparing minutes; arranging appointments/meetings; opening, reviewing and distributing incoming mail.
• Responding to customer enquiries by screening incoming calls, attending to routine enquiries or referring to others; taking messages; providing information about Benefits policy and procedures; following up with managers and staff to ensure the complete and timely provision of requested information.
• Maintaining filing/record systems, ensuring efficient and secure storage and retrieval of correspondence, reports, reference material and other documents; compiles, updates and maintains procedural manuals. Monitors expenditures, processes departmental invoices and expense claims/receipts. Maintains HR content on the Intranet. Understands FOIPA process and requirements.
• Providing backfill for HR/LR Coordinator during absences.

QUALIFICATIONS

Education and Experience:
The competencies for the position would be acquired through completion of a Diploma in Human Resource Management, plus two (2) years of related experience in a human resource environment, giving preference to exposure in a unionized environment.

OTHER REQUIREMENTS:

• Solid working knowledge and understanding of human resource concepts, principles, theories and practices.
• Intermediate to advanced skills with MS programs including Word, PowerPoint and Excel and working knowledge of PeopleSoft.
• Solid written and verbal communication skills.
• Solid time management skills and demonstrated ability to manage time effectively, prioritize, multi-task, and able to meet multiple deadlines.
• Strong organizational and analytical skills, to effectively research, coordinate and, analyze, a variety of information.
• Solid problem solving and decision-making skills.
• Demonstrates initiative and can work independently.
• Demonstrated discretion and confidentiality is essential to be able to assess requests for private information and to be able to deny or escalate such requests, if required.
  An equivalence of experience and education may be considered.

PRIMARY PURPOSE

Provides coordination and confidential administrative support to the Human Resources Department, Benefits, Ability Management and Wellness. Responsible for enrolling and administering benefits plans and being actively involved in all ability management and wellness initiatives for TSML employees.