HR, Governance and Operations Officer

at  Volunteering Australia

About the role
The HR, Governance and Operations Officer is a crucial role providing support to the HR, Governance and Operations Manager across diverse projects encompassing governance, risk, secretariat, ICT support, work health and safety, compliance, human resources, and workforce development.
They act as the primary HR contact, offering professional advice on policies, processes, entitlements, legislative compliance, and contracts. They contribute to end-to-end recruitment and selection, optimise filing systems, databases, and procedures alongside the maintenance of records management policies and procedures.
This role also provides back-up payroll support to the Finance Manager.
They act as the secretariat and assist with all governance responsibilities, providing efficient and effective support services to the Board Committees and various project committees/advisory groups.
They oversee the day-to-day operations of our Canberra Office, provide operational, ICT support and technical assistance alongside our external IT adviser, handle supplier relationships, procure office equipment, and support events.

Duties

• Serve as the primary point of contact for HR matters, offering professional advice on policies, processes, entitlements, legislative compliance, end-to-end recruitment and contracting arrangements.
• Assist with the implementation of effective and efficient volunteer engagement and support systems.
• Drive the delivery of the full range of activities related to the provision of secretariat support for the Board committees including the annual workplan, meeting scheduling, preparation, distribution and publication of meeting agendas and associated papers, and recording and dissemination of minutes.
• Report on and follow up decisions and actions arising from board and committee meetings.
• Provide oversight of operations at our Canberra Office including maintaining stationary, common resources and general support
• Procurement of office equipment and supplies.
• Cultivate and manage relationships with corporate suppliers to ensure the smooth operation of systems and functions within the organisation.
• Act as the system global administrator, ensuring proper maintenance of ICT systems
• Monitor, maintain and provide technical assistance for organisational ICT systems.
• Provide support to the Governance and Operations Manager for projects related to risk, work health and safety, compliance, human resources, and workforce development and management.
• Support the coordination and execution of events including conferences
• Perform other duties as required.

Selection Criteria

• Qualifications in Human Resource Management and/or Governance or equivalent experience.
• Membership with the Australian Human Resource Institute (AHRI) is highly desirable.
• Demonstrated expertise in the provision of effective secretariat services.
• A demonstrated ability to document procedures and identify opportunities for efficiencies and improvement.
• Knowledge of a variety of technologies that include Microsoft 365 and SharePoint.
• Experience in a help desk and remote support environment is preferred.
• Strong IT skills including MS Office Suite (Word and Excel) and Adobe Acrobat Pro DC.
• Knowledge of records management best-practice principles.
• Excellent interpersonal, communication, organisational and problem-solving skills.
• A demonstrated ability to stay organised and manage multiple competing priorities.
• Strong attention to detail.
• Ability to work well in a team as well as autonomously.

Please note all staff at Volunteering Australia are required to complete a Police Check prior to employment. This will be organised by Volunteering Australia for the successful incumbent. To obtain a copy of our policy, or to have a confidential discussion about any concerns you may have, please contact hr@volunteeringaustralia.org.
Benefits
In return, you will join a highly collaborative and enthusiastic team which aims to model best-practice. At VA we support our staff to achieve their best, and this includes recognising not everyone wants to work the standard 9am to 5pm in the office. We give staff flexibility over when and where to work and our focus is on outputs and outcomes.
Diversity and Inclusion
At Volunteering Australia equity, diversity, and inclusion is at the core of who we are. We strive to position these values at the forefront of all we do. We are strong advocates for centring diverse voices and believe in the transformative power of volunteering in creating inclusive communities. For additional information, please see here.

• Serve as the primary point of contact for HR matters, offering professional advice on policies, processes, entitlements, legislative compliance, end-to-end recruitment and contracting arrangements.
• Assist with the implementation of effective and efficient volunteer engagement and support systems.
• Drive the delivery of the full range of activities related to the provision of secretariat support for the Board committees including the annual workplan, meeting scheduling, preparation, distribution and publication of meeting agendas and associated papers, and recording and dissemination of minutes.
• Report on and follow up decisions and actions arising from board and committee meetings.
• Provide oversight of operations at our Canberra Office including maintaining stationary, common resources and general support
• Procurement of office equipment and supplies.
• Cultivate and manage relationships with corporate suppliers to ensure the smooth operation of systems and functions within the organisation.
• Act as the system global administrator, ensuring proper maintenance of ICT systems
• Monitor, maintain and provide technical assistance for organisational ICT systems.
• Provide support to the Governance and Operations Manager for projects related to risk, work health and safety, compliance, human resources, and workforce development and management.
• Support the coordination and execution of events including conferences
• Perform other duties as required