HR Operations Coordinator

at  Vanguard

Supports international or multi-site Human Resources projects and operational activities independently or with minimal supervision (70%). Handles complex incoming inquiries and directs them to appropriate Human Resources specialists as needed (30%).

Skills & experience

• Previous experience in a role with similar responsibilities
• Strong attention to detail with the ability to follow a documented process Proficient in interpreting and applying business policies
• Ability to plan and prioritise tasks in a high-volume environment
• A skilled communicator that can effortlessly support crewat a range of levels
• Service orientated with a desire to maintain high levels of crew satisfaction
• Continuous improvement mindset to drive efficiency and process improvement
• Experience maintaining confidential and accurate data within a HR Information Syste

• Supports core HR operational work for the full crew life cycle from onboarding to offboarding
• Responds to crew and leader inquiries about HR policies and processes. Assesses complexity of requests and answers directly or escalates to other Human Resource specialists.
• Partners with key internal teams to support the accurate and timely payment and administration of benefits for crew.
• Maintain accurate HR records and databases, ensuring data accuracy and integrity, and compliance with relevant legislation and company policies.
• Leverages various internal systems to respond to, document, and monitor inquiries. Educates crew on self-service options.
• Builds Human Resources acumen and business acumen to serve crew more effectively. Assists Human Resources crew with miscellaneous tasks as needed.
• Participates in special projects and performs other duties as assigned.

Skills & experience

• Previous experience in a role with similar responsibilities
• Strong attention to detail with the ability to follow a documented process Proficient in interpreting and applying business policies
• Ability to plan and prioritise tasks in a high-volume environment
• A skilled communicator that can effortlessly support crewat a range of levels
• Service orientated with a desire to maintain high levels of crew satisfaction
• Continuous improvement mindset to drive efficiency and process improvement
• Experience maintaining confidential and accurate data within a HR Information System