HR Operations Manager (14-month Secondment or Fixed Term Contract)

at  Motability Operations

ABOUT YOU

This role is perfect for someone who has significant generalist HR experience and team management skills. In addition, you will have strong current working knowledge of payroll, benefits and people processes, with the ability to drive continuous improvement.
To succeed in this role, you will be able to demonstrate commercial acumen and confidently align the HR service operation with strategic business need, ensuring a strong focus on BAU. You will naturally be able to balance the need for longer term planning with a keen attention to detail of BAU, guiding the broader HR team to ensure process alignment between the different teams across HR.
Experience in leading an HR Operations function through a period of change, achieving efficiencies and process improvements would be beneficial. Experience in leading on or implementing an HRIS development project is highly desirable.
You will be self-motivated, a strong communicator, and passionate about providing an excellent service to the business. You will coach and mentor the team to support their development whilst maintaining and improving the operational aspects of the function.

Minimum Criteria

• Several years’ HR generalist experience, managing an HR Shared Services or People Operations function.
• Current experience of monthly payroll, pensions and benefits processing, with a strong HR compliance background in these areas, including pre-employment checking.
• Proven successful delivery of HR projects.
• Experience managing a cost centre or budget.
• Ability to thrive under pressure while maintaining strong organisation and time management to achieve key operational deadlines.
• Effective and confident communicator with ability to manage suppliers and internal business stakeholders.

Reporting into the Chief People Officer and working closely with the HR team, internal stakeholders and external suppliers, you will be responsible for managing the HR Operations Team, and HR Service Centre function.
Providing a key role at the core of HR service delivery, you will provide leadership and guidance for the team of six, whilst delivering an effective and proactive service to the business with excellent customer service at its core.
You will be responsible for managing the employee lifecycle processes including payroll, benefits administration, the company bonus and salary review, budget management, supplier management (of our outsourced payroll provider) and HR compliance whilst continuously developing and improving the experience of our employees and managers.
As the business goes through a period of growth and transformation, you will be required to lead a full review of core processes, increasing efficiency and optimising digitisation. In addition, you will be responsible for leading a HRIS review, working in collaboration with core business functions to deliver enhancements in HR technology for use across the business. This is a significant project for the HR team in 2025.