HR Operations Specialist

at  EXPERIAN

Company Description
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
Job Description

KNOWLEDGE, SKILLS AND EXPERIENCE

• Adaptive Communication: Demonstrates excellent communication skills and the ability to remain professional and assertive when addressing a diverse range of employee inquiries and interactions.
• Collaborative Innovator: Willing to collaborate on initiatives that align with regional best practices and contribute to the automation and streamlining of manual processes.
• Proactive Mindset: Exhibits a keen eye for identifying and implementing process improvements within current systems to enhance efficiency, even within a supportive role.

QUALIFICATIONS

• Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
• Fluent in both, English and Spanish with excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
• Demonstrated experience in HR projects is advantageous.
• Knowledge of reporting tools and applications is preferred.
• Advanced degree studies in HR, Administration, or related field; completed bachelor’s degree preferred.

ROLE SUMMARY

The HR Specialist is a key contributor to our HR team in Costa Rica, ensuring excellent service delivery and guidance in HR policies and processes. This role is instrumental in driving HR operational excellence and supporting our people services and analytics initiatives.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels to our Experian’s staff, including leaders and HR colleagues.
• Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
• Manage the onboarding process for new hires, coordinating orientation sessions preparing necessary documentation, and guiding new team members through company policies, procedures, and culture to foster a positive onboarding experience.
• Facilitate the offboarding process for departing staff, conducting exit interviews and ensuring compliance with exit procedures and documentation.
• Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries.
  Qualifications