HR Operations Specialist

at  Tripcom Group

ABOUT US

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

THE ROLE:

Our company has experienced significant growth in the EMEA region over the last five years, and we have plans for further expansion. We are currently searching for an HR SSC Specialist who will be key in delivering efficient, accurate, and timely HR services to employees and managers across the organisation.

IN THIS ROLE, YOU’LL BE RESPONSIBLE FOR:

1. HR Operations Support:

• Process EMEA HR transactions, including new hires, attendance management, terminations, promotions, and transfers.
• Assist in preparing and distributing HR-related documents such as employment contracts, change letters and onboarding materials.
• Work with external vendors to process visa applications and management.

1. Employee Inquiry Management:

• Serve as the first point of contact for HR-related inquiries from employees and managers, helping provide accurate information and resolution to HR policies, procedures, and program queries.

1. HR Systems and Data Management:

• Utilise HR information systems (HRIS) to manage employee data, ensuring compliance and using the data to generate reports to support decision making and process improvement.

1. Compliance and Reporting:

• Ensure compliance with local employment laws, assist in compliance reporting and audits, and update HR policies and procedures in company systems.

1. Culture and Engagement Initiatives:

• Collaborate with cross-functional teams to plan and execute events that promote the company’s values and culture to help foster employee engagement and a positive workplace environment.

1. Process Improvement:
   Identify opportunities for streamlining HR processes, standard operating procedures and enhancing service delivery. Participate in HR projects and initiatives aimed at improving efficiency and employee experience.