HR Specialist, Advanced

at  Blue Shield of California

YOUR WORK

In this role, you will:

• Data Processing - Reviews all HRIS transactional process requirements on a daily/weekly and as needed basis and manages the approval or rejection process. Understanding of the core HR policies and processes to make quality and timely processing decisions. Escalates transactional process issues and advanced issues to management for review.
• Case / Call Management - Manages all incoming HR cases/calls requiring significant, HR Generalist knowledge and understanding a wide variety of HR processes, policies, and technical procedures such as questions pertaining to benefits, compensation, wellness programs, safety, security, and leave of absence.
• Understanding when there is a need to leverage other key business contacts as needed to resolve employee inquiries and related processes and deliverables (i.e., LOA, Benefits, Retirement, HR Tech, Payroll, Compensation, Employee Relations, Talent Acquisition, Eligibility, Performance Management, Wage Works, Benefits, Corporate Real Estate).
• Requires critical thinking skills when reviewing a case. Consults with leadership on any possible trends or escalations. May become point of contact for reaching out to other HR Centers of Excellence.
• Requires constant visibility to and understanding of the latest changes to the HR processes, policies, procedures which typically come in weekly and sometimes daily. Responsible for managing the cases with the utmost care, quality, and attention to detail, all while providing accurate information while enhancing the employee’s experience with HR: Connect.

QUALIFICATIONSYOUR KNOWLEDGE AND EXPERIENCE

• Requires minimum of 5 years of experience. May require vocational or technical education in addition to prior work experience
• Requires a minimum of 2 years of HR-related high-volume intake calls
• Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education
• Requires strong knowledge of HR principles, practices and regulations, with a demonstrated ability to apply them in a practical, solution-oriented manner
• Requires excellent communication and interpersonal skills
• Requires technical skills and experience with Microsoft office (especially Excel), Oracle HCM, UltiProRequires one to be self-motivated, solutions oriented, and able to work independently, and values team collaboration

PHYSICAL REQUIREMENTS:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

JOB DESCRIPTIONYOUR ROLE

The People and Engagement HR: Connect team is a critical part of HR service delivery for all of Blue Shield of California (BSC) The team provides first level support to all BSC employees on a daily basis for both daily operations and employee-facing initiatives . The HR Specialist will report to the Manager, HR: Connect. In this role you will be assisting all employees on all things HR through enabling self-service, providing phone, chat and case-based support in addition to executing employee lifecycle transactions.

In this role, you will:

• Data Processing - Reviews all HRIS transactional process requirements on a daily/weekly and as needed basis and manages the approval or rejection process. Understanding of the core HR policies and processes to make quality and timely processing decisions. Escalates transactional process issues and advanced issues to management for review.
• Case / Call Management - Manages all incoming HR cases/calls requiring significant, HR Generalist knowledge and understanding a wide variety of HR processes, policies, and technical procedures such as questions pertaining to benefits, compensation, wellness programs, safety, security, and leave of absence.
• Understanding when there is a need to leverage other key business contacts as needed to resolve employee inquiries and related processes and deliverables (i.e., LOA, Benefits, Retirement, HR Tech, Payroll, Compensation, Employee Relations, Talent Acquisition, Eligibility, Performance Management, Wage Works, Benefits, Corporate Real Estate).
• Requires critical thinking skills when reviewing a case. Consults with leadership on any possible trends or escalations. May become point of contact for reaching out to other HR Centers of Excellence.
• Requires constant visibility to and understanding of the latest changes to the HR processes, policies, procedures which typically come in weekly and sometimes daily. Responsible for managing the cases with the utmost care, quality, and attention to detail, all while providing accurate information while enhancing the employee’s experience with HR: Connect