HRIS Support Technician

at  Intelcom

Ride the next mile with us!

Responsibilities

• Provide comprehensive technical support and assistance to users and IT Help Desk for HRIS-related issues, responding quickly to inquiries and resolving issues in a timely manner.
• Diagnose and resolve technical issues reported by users.
• Develop an in-depth understanding of our HRIS systems, including features, functionalities, and best practices, to provide accurate and effective support to users.
• Investigate and analyze reported problems, working closely with users to understand their needs, identify root causes and implement appropriate solutions.
• Collaborate with IT and other HRIS team members to escalate and resolve complex issues, ensuring timely resolution and user satisfaction.
• Maintain integrations mapping and investigate potential integrations-related issues.
• Assign security roles in Workday.
• Perform system audits to ensure data integrity, accuracy, and quality.
• Assist in maintaining up-to-date employee records through data entry.
• Create new locations, job profiles and supervisory organizations in Workday.
• Contribute to the development and maintenance of systems documentation using Workday best practices while considering the impact on existing applications and business processes.
• Collaborate within the Workday Community and area user groups to research and resolve issues and to proactively remain informed about Workday changes, alerts, and enhancements.
• Other HRIS related duties and special projects, as required.

Qualifications

• Minimum 1 to 3 years’ experience in a technical support or client support role, preferably in an HR or technology department.
• Working knowledge of HR information systems. Workday experience an asset.
• General understanding of HR business processes.
• College Degree Diploma (DEC or DEP) in a related discipline.
• High attention to detail.
• Ability to problem-solve and analyze.
• Fluency in written and spoken French and English. Intermediate knowledge of English is required, as the position involves working with colleagues across Canada and Australia.
• Ability to work with various priorities and maintain tight deadlines.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Flexibility to adapt to changing priorities and requirements.
• Strong self-motivation and a proactive approach to tasks and challenges.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.
Our goal is simple: in a constantly evolving business sector, we don’t just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

• Provide comprehensive technical support and assistance to users and IT Help Desk for HRIS-related issues, responding quickly to inquiries and resolving issues in a timely manner.
• Diagnose and resolve technical issues reported by users.
• Develop an in-depth understanding of our HRIS systems, including features, functionalities, and best practices, to provide accurate and effective support to users.
• Investigate and analyze reported problems, working closely with users to understand their needs, identify root causes and implement appropriate solutions.
• Collaborate with IT and other HRIS team members to escalate and resolve complex issues, ensuring timely resolution and user satisfaction.
• Maintain integrations mapping and investigate potential integrations-related issues.
• Assign security roles in Workday.
• Perform system audits to ensure data integrity, accuracy, and quality.
• Assist in maintaining up-to-date employee records through data entry.
• Create new locations, job profiles and supervisory organizations in Workday.
• Contribute to the development and maintenance of systems documentation using Workday best practices while considering the impact on existing applications and business processes.
• Collaborate within the Workday Community and area user groups to research and resolve issues and to proactively remain informed about Workday changes, alerts, and enhancements.
• Other HRIS related duties and special projects, as required