HRSD Business Analyst

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

THE OPPORTUNITY

We’re looking for a ServiceNow HRSD Business Analyst who is experienced at working with a wide range of client stakeholders in software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.
The right candidate is a quick study, who thrives in an environment of continual change. They have demonstrable experience in ServiceNow HR Service Delivery implementation and process improvement initiatives. Being an adaptable, resilient self-starter who is able to remain laser-focused on high-quality deliverables will set you up for success. Familiarity with HR processes, HR systems and ServiceNow HR Service delivery module is essential to be successful in this role.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

YOUR KEY RESPONSIBILITIES

• Collaborate with client HR stakeholders to ensure HRSD solutions align with the overall organizational strategy.
• Collaborate closely with client HR business units to understand and document their needs, processes, and workflows.
• Work as a liaison between EY technical development teams and client business stakeholders to ensure clear communication and understanding.
• Analyze and understand client HRSD processes within their organization, identifying areas where ServiceNow HR Service Delivery can be leveraged for process improvement.
• Collaborate with client HR teams and other stakeholders to gather business requirements for HRSD processes and provide expert guidance on best practices.
• Collaborate efficiently with business stakeholders, comprehend their requirements, and maintain transparent communication throughout the project lifecycle
• Identify gaps in HR service delivery processes and offer strategic recommendations for improvement initiatives
• Create thorough documentation e.g. job aids and training material to aid the implementation and continuous utilization of HRSD solutions
• Story Development: Create high quality detailed stories that reflect translate the business needs into technical details for ServiceNow development team
• Assist the development team in Unit testing
• Coordinate with both client & development team to make sure requirements are clarified and signed off

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• A bachelor’s degree or relevant industry experience.
• At least 1-5 years’ experience in business analysis, requirement management and the software development lifecycle.
• Experience leading the business analysis for at least 3-4 large/complex application development projects end to end.
• Good knowledge and experience of ITSM and HRSD processes.
• Experienced on ServiceNow.