Human Factors Engineer, Expert

at  Customer Value Partners Inc

Overview:
CVP seeks an experienced Human Factors Engineer to join our growing team. As a Human Factors Engineer on this team, you will use your expertise to improve usability, safety, and supportability of healthcare systems with the goal of optimizing system performance and and improving patient care.

Responsibilities:

• Make thoughtful suggestions during live demo calls and react to participant answers during any type of user session.
• These engineers must be able to visualize how design changes made to products will affect all users.
• Analyze research data for trends and insights.
• Create high fidelity research reports summarizing your findings.
• Collaborate with designers and developers to integrate user feedback into the design process.
• Suggest redesigns or minimizing negative impacts where products or processes are essential.
• Work with stakeholders to prioritize features and enhancements based on user feedback and business goals.
• Communicate human factor issues to the engineering team and to end users, both formally and informally.

Qualifications:

• Master’s degree and 10 years of relevant experience
• Must have a deep understanding of research and industry trends and apply this state-of-the-art knowledge in findings and methods to devise strategies, evaluations, and designs to assess products and processes
• Must have a thorough understanding of all applicable standards, HFE methods, and dissemination options
• Experience with qualitative and quantitative research techniques.
• Experience performing both generative and evaluative studies.
• Experience conducting studies using a variety of User Research techniques including heuristic analyses, interviewing, surveys, usability testing, A/B testing, and employing and analyzing web analytics.
• An understanding of information architecture (IAs) and experience evaluating IAs using research techniques like card sorts and tree testing.
• Created user personas, journey maps, and other artifacts to communicate user insights and design recommendations.
• Excellent communication, organizational, and analytical abilities.
• Ability to work in a fast-paced and dynamic environment.
• Ability to obtain a US government Public Trust security clearance, if needed.

DESIRED SKILLS

• Doctorate Degree
• Understanding of user interface best practices.
• Possessing a User Research, Service Design, UX, Human Factors, Design Thinking, Human Centered Design, or similar certificate such as NN/g, CUA, or HCI.
• Having experience supporting Federal and/or healthcare-related project.
• Understanding of USWDS and 508 compliance.

• Make thoughtful suggestions during live demo calls and react to participant answers during any type of user session.
• These engineers must be able to visualize how design changes made to products will affect all users.
• Analyze research data for trends and insights.
• Create high fidelity research reports summarizing your findings.
• Collaborate with designers and developers to integrate user feedback into the design process.
• Suggest redesigns or minimizing negative impacts where products or processes are essential.
• Work with stakeholders to prioritize features and enhancements based on user feedback and business goals.
• Communicate human factor issues to the engineering team and to end users, both formally and informally