Human Resources Business Partner

at  MCI Careers

POSITION OVERVIEW:

Job Title: HR Business Partner
Job Type: Full - Time
Location: Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking an HR Business Partner (HRBP) to provide HR expertise, guidance, and support to drive business objectives and foster a positive work culture. The HRBP serves as a liaison between the HR department and various business units, aligning HR initiatives with organizational goals and promoting employee engagement, retention, and development. The ideal candidate must exhibit good business judgment and acumen by being both confident and flexible in their views.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

ABOUT MCI (PARENT COMPANY):

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason

KEY RESPONSIBILITIES:

• Serve as a trusted advisor to managers and employees, providing guidance and support on employee relations matters.
• Address employee concerns, conflicts, and grievances in a fair and consistent manner.
• Conduct investigations and facilitate resolution of workplace issues while ensuring compliance with employment laws and company policies.
• Analyze workforce trends and metrics to identify areas for improvement and strategic interventions.
• Participate in organizational planning discussions and provide insights on human capital implications.
• Monitor performance metrics and trends to identify opportunities for performance enhancement and employee recognition.
• Partner with hiring managers to understand talent needs and develop effective recruitment and retention strategies.
• Participate in the recruitment process, including job analysis, candidate sourcing, interviewing, and selection.
• Collaborate with HR and finance teams to review and benchmark compensation and benefits programs.
• Support onboarding activities and collaborate with training and development teams to foster employee growth and career development.
• Interpret and ensure compliance with company policies, procedures, and legal requirements.
• Stay abreast of changes in employment laws and regulations and advise management on potential impacts.
• Support HR audits and investigations, ensuring documentation and processes adhere to legal standards.
• Implement initiatives to promote employee engagement, satisfaction, and retention.
• Facilitate employee feedback mechanisms, such as surveys, focus groups, and town hall meetings.
• Champion diversity, equity, and inclusion efforts to create a positive and inclusive work environment.