Human Resources Generalist

at  Rollins College

Job no: 493632
Work type: Staff (Full-Time)
Location: Orlando, FL
Categories: Human Resources
Division: Business and Finance
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SUMMARY:

The Human Resources Generalist is responsible for a wide variety of human resources activities for the College across multiple functions including but not limited to talent acquisition, benefits & wellbeing, onboarding, offboarding, training, compliance, and enforcing the institution’s policies and practices. The HR Generalist has the knowledge and ability to perform all duties and responsibilities but is assigned duties in specific areas as the primary day-to-day tasks. Collaborates with others within the Human Resources team and campus stakeholders to provide a consistent and effective team approach that enables our campus customers to do impactful, mission-driven work. This position has a dual reporting relationship to the Human Resources Directors.

Primary Job Responsibilities:

• Executes the daily HR operations, which may include answering employee questions, talent acquisition, onboarding, offboarding, benefits, wellbeing, employee relations, training, and internal College communications on HR related matters.
• Serves as a point of contact for employees/visitors to the HR office and provides direction to the appropriate team member for assistance. Responds to the HR main line phone and HR service tickets (TDX) by resolving any requests or routing for response by appropriate colleague.
• Assists with the staff and faculty recruitment process of candidates to fill vacancies. This includes posting job requisitions, screening resumes and applications, prescreening potential candidates, scheduling interviews, interviewing candidates, and coordinating with search committees as needed.
• Maintains HR-related compliance for the College in conjunction with campus HR which may include overseeing criminal background checks, verifying I-9s, compiling HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, and other sources.
• Assists with the onboarding of new part-time and full-time talent including collecting required paperwork, facilitating new hire orientation, benefits enrollment and training.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Assists with the electronic records management system, including scanning and indexing of HR documents and managing and maintaining the electronic personnel file system (OnBase).
• Assists employees with benefit and wellbeing related questions and processes including eligibility, plan details, coverage changes, claims issues, and premium calculations.
• Assists with the updating and maintenance of HR web page content, ticketing system and employee portal content and creates and updates electronic forms for various HR processes.
• Acts as a coordinator and administrator for employee leaves of absence.
• Serves as a resource and main point of contact for HR policy/procedure clarification and as an advisor for other departments while handling employee relations issues and when appropriate, escalating issues to the Directors of Human Resources as needed.
• Responds to data requests as assigned by using our reporting system including, but not limited to employment verifications, mandatory system, federal and state reports, surveys, etc.
• Serves as a contact to employees terminating employment, communicates benefit exit information to offboarding employees, and ensures data is updated in appropriate systems in a time sensitive manner.
• Manages special projects and/or events such as training programs, annual benefits enrollment, social media updates, employee recognition, etc. as needed.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Collaborates with the risk management team as needed and may serve as back-up coordinator for worker’s compensation claims.
• Collaborates with payroll and employee records team on bi-weekly and monthly payroll activities.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

QUALIFICATIONS & EDUCATION:

• Bachelors degree in Human Resources, Business Administration, or related field. May accept experience in place of some or all of the educational requirements.
• 2+ years of increasingly responsible professional experience in human resources or related area preferred, preferably in higher education or similar setting.
• Ability to speak and write persuasively, listen effectively, and engage in meaningful partnerships with both internal and external constituencies.
• Well-organized and self-directed individual who exhibits a high level of integrity that inspires trust and confidence.
• Genuine desire, willingness and ability to work collaboratively across various stakeholders.
• Ability to foster open transparent communications and proactively build positive relationships with faculty, staff, students, and diverse constituencies.
• An innovative, exciting, and forward-looking approach to human resources with a deep understanding of best practices and strategies and modernized administrative operations.
• The humility and emotional intelligence necessary to build relationships and an inherent drive to succeed in fulfilling the mission, goals, and objectives of Rollins College.
• Sound and appropriate judgment in making decisions and recommendations; devotion to integrity, fairness, and the highest ethical standards coupled with the ability to handle confidential matters with discretion.
• Proven ability to analyze, summarize, and present complex data to a variety of various constituencies in accessible terms, both verbal and in writing.
• Possess an adaptable work style, curiosity, composure, tact and diplomacy, and a sense of humor.

KEY COMPETENCIES:

The ideal colleague will possess a professional, proactive, resourceful and flexible demeanor, and will be successful by developing strong partnerships throughout the Rollins community. Given the unprecedented shift in employee expectations regarding workplace equity and flexibility, we are looking for a highly organized, empathetic, and collaborative HR professional that can bring their subject matter expertise to elevate the employee experience in an evolving workplace.

• HR Knowledge:
• Previous compliance and data integrity experience preferred, preferably in a post-secondary education environment.
• Demonstrated experience with talent acquisition, onboarding, offboarding, benefits, wellbeing, employee relations, and training.
• Knowledge of pertinent federal, state and local laws, codes and regulations.
• Adaptability:
• Demonstrates flexibility in the face of change.
• Projects a positive demeanor regardless of changes in working conditions.
• Shows the ability to manage multiple conflicting priorities without loss of composure.
• Inclusive:
• Values diverse identities of those we serve.
• Ensures HR services and programs are accessible, equitable and inviting.
• Serves with cultural awareness, humility, and sensitivity.
• Helps eliminate barriers and biases that may produce disparate service outcomes.
• Organization and Project Management:
• Determines the appropriate allocation of time to complete tasks and projects.
• Effectively manages expectations and meets critical deadlines.
• Balances conflicting priorities in order to manage workflow to ensure the completion of essential projects.
• Proactive Anticipation of Needs:
• Demonstrates the ability to foresee problems and prevent them by taking action.
• Utilizes analytical skills and a broad understanding of the organization to effectively interpret needs.
• Takes initiative to implement changes and new ideas to advance our work.
• Communication:
• Active listener.
• Speaks with confidence using clear, concise sentences and is easily understood.
• Uses high quality, professional oral and written skills to project a positive image of the College.
• Service Excellence:
• Strives to be responsive, respectful, collaborative, competent, and inclusive in all activities.
• Enjoys working with others to respond and assist in resolving issues and challenges.
• Works as a competent member of the team, willingly providing back up support for co-workers.
• Technical Skills:
• Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills.
• Technical excellence and clear ability to use various Microsoft apps (i.e. Teams, Planner, Forms, Bookings, etc…); seeking high level of proficiency in Excel developing reports and conducting basic analysis, as well as the ability to create high quality electronic forms and documents for human resource processes
• Working knowledge of various HR systems. Rollins HR utilizes the following: Bswift (benefits portal), Team Dynamix (ticketing/workflow), Microsoft applications, PageUp (ATS), Ellucian (HRIS), Trakstar (performance), Canva (graphic design), Qualtrics (surveys), Hyland OnBase (document management system)
• Judgment:
• Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction.
• Swiftly refers issues or obstacles to the appropriate person(s) when necessary.
• Works effectively without constant and direct supervision or guidance.
• Ability to work independently and handle confidential material.

• Executes the daily HR operations, which may include answering employee questions, talent acquisition, onboarding, offboarding, benefits, wellbeing, employee relations, training, and internal College communications on HR related matters.
• Serves as a point of contact for employees/visitors to the HR office and provides direction to the appropriate team member for assistance. Responds to the HR main line phone and HR service tickets (TDX) by resolving any requests or routing for response by appropriate colleague.
• Assists with the staff and faculty recruitment process of candidates to fill vacancies. This includes posting job requisitions, screening resumes and applications, prescreening potential candidates, scheduling interviews, interviewing candidates, and coordinating with search committees as needed.
• Maintains HR-related compliance for the College in conjunction with campus HR which may include overseeing criminal background checks, verifying I-9s, compiling HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, and other sources.
• Assists with the onboarding of new part-time and full-time talent including collecting required paperwork, facilitating new hire orientation, benefits enrollment and training.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Assists with the electronic records management system, including scanning and indexing of HR documents and managing and maintaining the electronic personnel file system (OnBase).
• Assists employees with benefit and wellbeing related questions and processes including eligibility, plan details, coverage changes, claims issues, and premium calculations.
• Assists with the updating and maintenance of HR web page content, ticketing system and employee portal content and creates and updates electronic forms for various HR processes.
• Acts as a coordinator and administrator for employee leaves of absence.
• Serves as a resource and main point of contact for HR policy/procedure clarification and as an advisor for other departments while handling employee relations issues and when appropriate, escalating issues to the Directors of Human Resources as needed.
• Responds to data requests as assigned by using our reporting system including, but not limited to employment verifications, mandatory system, federal and state reports, surveys, etc.
• Serves as a contact to employees terminating employment, communicates benefit exit information to offboarding employees, and ensures data is updated in appropriate systems in a time sensitive manner.
• Manages special projects and/or events such as training programs, annual benefits enrollment, social media updates, employee recognition, etc. as needed.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Collaborates with the risk management team as needed and may serve as back-up coordinator for worker’s compensation claims.
• Collaborates with payroll and employee records team on bi-weekly and monthly payroll activities.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law