Human Resources Manager - Banqueting Operations at JW Marriott Grosvenor House

at  Marriott International Inc

Job Number 24104611
Job Category Human Resources
Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

To work with Human Resources team and Banqueting Operations team to recruit, engage and develop a competent and dedicated team of casual banqueting workers. To be the point of contact for Casual Banqueting workers when not in work and efficiently manage casual staffing levels to ensure events at Grosvenor House are appropriately staffed, being mindful of guest satisfaction and budgetary constraints.
Create and sustain a work environment that embraces the brand’s culture and focuses on fair and equitable treatment and associate satisfaction to enable HR and banqueting business results.

Experience:

• Previous banqueting operations experience preferred.
• HR experience preferred.
• Previous user of Outlook, Word, Excel, PowerPoint – strong computer skills required.

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Personable and people orientated demeanor.
• Good problem solving and decision-making skills.
• Highly organized and efficient approach required.
• Effective coaching and influencing skills.
• Ability to multi-task and handle stress.
• Conflict management skills.
• Adaptability, and flexibility.
• Good knowledge of UK employment law.
• Maintain a high level of Integrity.
• Strong business acumen and focus on results.
• Ability to delegate.
• Strong leadership skills.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Manage and oversee core day-to-day HR activities for Casual Banqueting Workers, including payroll, employee relations, HR admin, recruitment, training, and employee engagement. Ensure practices are administered in line with HR audit, Marriott SOPs and policies and UK law.
• To be responsible for hiring, engaging, and maintaining a competent and engaged pool of casual workers, minimize agency usage, and have enough causal labour to support the smooth running of conferences and events at JW Marriott Grosvenor House London.
• Work closely with banqueting leadership team to understand staffing requirements for each event, manage casual staffing levels in the banqueting department, communicating requirements to casual banqueting workers, selecting staff, and producing rota.
• Be reactive to change of staff levels and handle late staffing requests.
• Work with banqueting leadership team to drive standards and communicate expectations i.e. uniform and grooming standards.
• Proactively drive recruitment. For example, build and maintain partnerships with colleges and schools.
• Support with the induction process of new starters i.e. send all necessary training documents.
• When recruiting, ensure that all employees have the right to work in the UK and ensure all checks are complete, as per HR audit as part of onboarding process.
• Work with banqueting team to identify staffing needs and training requirements and ensure plan in place to close these gaps.
• Manage payroll for casual banqueting workers, making sure hours are on Kronos, additional payment forms are complete, C7 forms are submitted to finance, and timesheets are approved.
• To be a point of contact for all casual workers when they are not on shift, handle all queries and questions.
• Respond to staffing requests from F&B outlet leaders and strive to offer additional support.
• Demonstrate strong business acumen, well-developed capacity for strategic decision making to drive and achieve results in all areas of the HR balanced scorecard.

Managing Recruitment and Hiring Process:

• Oversees/monitors candidate identification and selection process for casual banqueting workers and ensuring legal compliance.
• Leads recruitment efforts for casual banqueting workers.
• Establishes and maintain contact with external recruitment sources. Ensure effective advertisement efforts are being deployed, ensure adverts are on brand and that the methods use maximize efforts to attract a wide talent pool.
• Develop innovative recruitment techniques and establish market trends.
• Attend job fairs/recruitment events and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Employee Relations:

• Facilitate an environment which encourages associates to freely consult the department and they are responded to in a timely manner in balance with the needs of the hotel, utilizing an ‘open door policy’.
• Performance related issues to be investigated in a timely manner in line with company guidelines.
• The company’s equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws observed in all employment matters.
• Sickness, maternity, and all other associates’ “rights” are understood and effectively communicated and administered where necessary to others.
• Due care and confidentiality is observed in all employment matters, including referencing
• Oversee and support with associate events such as associate appreciation week.
• Manage effective employee communication channels in the property (e.g. regularly scheduled Town Hall meetings, email communication and notice boards).
• Assists with regular communication to all casual banqueting workers.

Managing Legal and Compliance Practices:

• Ensure employee files contain required employment paperwork, proper performance.
• Management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the privacy act.
• Contracts of employment terminated by the associate or employer, observe company procedures, contractual rights and legal requirements.