Human Resources Manager

at  Palo Alto Hills Golf and Country Club

QUALIFICATIONS

• Bachelor’s degree is preferred but will consider relevant work history in its place. Any relevant industry certifications considered a plus (SHRM, HRCI, PHR, etc…)
• 5+ years of experience in Human Resources.
• 2+ years in Payroll Administration and subsequent Wage and Hour Laws, Experience with Paycor payroll system a plus.
• Bi-lingual in Spanish a plus
• An engaging, innovative, and passionate leader with an approachable ability to build rapport with all employees. Previous experience in hotel or country club industry.

JOB PURPOSE

Reporting directly to the General Manager/COO, we’re looking for a Human Resources Manager to elevate our employee experience. This individual should have broad working knowledge and experience in employment law, payroll, organizational planning and development, recruitment, employee relations, safety, benefits programs, training, amongst other HR competencies. They will serve as a key participant on the executive management team. PAHGCC employs 125 staff year-round and adds upwards of 50 additional seasonal employees during the peak season between Memorial Day and Labor Day.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the club’s personnel program.
• Develops and places recruitment ads; plans recruitment strategies; screens applicants; processes all employment applications; checks applicant’s references; makes hiring recommendations and coordinates necessary correspondence and forms.
• Conducts preliminary employment interview with applicants.
• Ensures that new employees complete necessary employment forms and confirms that they are authorized to work in the United States.
• Provides general property orientation for new employees; assists in the development and implementation of inter-department orientation and training programs.
• Develops and maintains a library of training resources specifically designed for each position.
• Assists department heads in planning professional development and training programs for employees.
• Conducts and reviews wage and benefit surveys.
• Coordinates, monitors, and suggests improvements for the club’s employee performance appraisal system.
• Coordinates all employee record-keeping functions in accordance with federal and state requirements.
• Keeps current with laws and regulations relating to employees; assures compliance with these laws and regulations; advises club managers as necessary.
• Schedules, conducts, and chairs safety committee meetings.
• Continually reviews and assists in updating the employee handbook and personnel-related policies; assists in the management of the club’s progressive discipline program; maintains club policy manual.
• Manages the club’s group insurance, unemployment, and related benefits programs; communicates benefits information to staff.
• Undertakes special projects relating to job description and specification updates, performance appraisal improvements, wage and salary comparison surveys, long-range staff planning and other personnel issues.
• Establishes employee motivation and retention programs.
• Organizes employee recognition functions.
• Advises line managers about discipline, discharge, and related employment matters.
• Interacts with General Manager, Director of Finance, and department heads to investigate employee violations of club policies and to recommend correction actions, if necessary.
• Interacts with club’s attorney relative to personnel legal issues involving concerns about EEOC, harassment and lawsuits.
• Manages the club’s employee assistance programs (EAP) including alcohol and substance abuse guidance if needed in compliance with current laws and the protection of employee rights.
• Develops forecasts of short- and long-term staffing needs.
• Compiles and adheres to departmental budget; takes corrective actions as necessary to help assure that budget goals are met.
• Works with payroll personnel to assure that all forms required of new employees are completed.
• Oversees all work-related injury claims to ensure integrity, ongoing case management and reporting compliance.
• Manages Workers’ Comp claims from incident to return to work or other ending status. Provides training to managers as needed.
• Maintains employee bulletin boards.
• Attends management and staff meetings as scheduled.
• Performs special projects as assigned by the General Manager.