Human Resources Shared Services Coordinator

at  Pactiv Evergreen

Overview:
Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.
Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.
All information will be kept confidential according to EEO guidelines and applicable laws.
Responsibilities:
Provides centralized human resource customer service support to employees spanning payroll, benefits, general human resource policy and other transactions supporting employees across all Pactiv Evergreen locations. Supports the achievement of departmental goals through personal effort in own work and areas potentially outside of myHR Services team and department. Successful candidates will have high attention to detail, a strong ability to remain organized while operating under competing priorities, be willing to collaborate in a team environment, and align with our One Pactiv Evergreen Purpose, Mission and Values.

Responsibilities:

• Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/field/remote service center setting.
• Actively listens to customer inquiries to gain a full understanding of questions, issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level.
• Responds to all inquiries received into myHR Services in a timely and accurate manner via phone, email or case management. Inquiries will include but not limited to; HR policy, life, health, disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, and other paid time off as well as retirement plans and fleet services.
• Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.
• Ensures efficiency of service center operations, technology, and transaction processes.
• Assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs.
• Coordinates services with various human resource information systems, human resource program managers, and technology specialists.
• Collects, reconciles, and submits payroll data for select employee groups.
• Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions, process invoices and follow up on necessary items.
• Other duties as assigned.

Qualifications:

Requirements:

• A high school diploma or equivalent is required.
• A minimum of 5 years of relevant experience in a human resources employee service center environment.
• Demonstrated well-rounded familiarity of Human Resources various functions and specialties is required
• Experience using HR software and the ability to learn and understand new systems is required
• Ability and willingness to solve problems
• Multi-tasking abilities
• Demonstrated strong verbal and written communication skills, with attention to detail
• Ability to demonstrate a calm, courteous and professional demeanor under pressure when working with a variety of situations and/or people
• Willingness to take initiative while understanding when to seek counsel from team member

Other Qualifications:

• Bi-lingual ability (Spanish) a plus.
• HR Certification a plus.

Competencies:

• Responsible for leading and coordinating the delivery of complex technical and or administrative business support or services.
• Responsible for the delivery of basic technical, administrative or operational tasks.
• Excellent organizational skills and attention to detail. Works independently with limited supervision.
• Excellent time management skills with a proven ability to meet deadlines.
• A continuous improvement mindset with analytical, problem-solving, and project management skills.

Impact

• Supports the achievement of departmental goals through personal effort in own work, and areas potentially outside of myHR Services team and department.

Knowledge & Application

• Has specialized expertise, developed through a combination of job-related training and considerable on the job experience.
• Requires ability to understand instructions and procedures and execute per instruction or procedure.

Problem Solving

• Encounters and successfully manages through problems that are varied and non-routine.
• Identifies solutions that leverage and improve upon existing processes, procedures, and or tools or may require new and innovative solutions to more complex problems.
• Anticipates patterns and links; looks beyond the immediate problem to wider implications.

Interaction

• Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion and adaptation of presentation.
• Requires objective review of difficult work problems, obtaining cooperation or approval, often exchanging technical or non-technical information with colleagues and immediate superiors and or customers.

• Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/field/remote service center setting.
• Actively listens to customer inquiries to gain a full understanding of questions, issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level.
• Responds to all inquiries received into myHR Services in a timely and accurate manner via phone, email or case management. Inquiries will include but not limited to; HR policy, life, health, disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, and other paid time off as well as retirement plans and fleet services.
• Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.
• Ensures efficiency of service center operations, technology, and transaction processes.
• Assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs.
• Coordinates services with various human resource information systems, human resource program managers, and technology specialists.
• Collects, reconciles, and submits payroll data for select employee groups.
• Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions, process invoices and follow up on necessary items.
• Other duties as assigned