HVAC Thermal Field Project Supervisor Fluid Mgmt

at  Vertiv Group Corp

POSITION SUMMARY

The Thermal Field Project Supervisor is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals. They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Thermal Field Project Supervisor must be able solve problems with minimal technical support as they are considered the product expert.

QUALIFICATIONS

Minimum Job Qualifications:

• Completion of all available Product Training Classes, especially iCOM, and new products
• Excellent customer service, communication and diplomacy skills
• Highly Proficient with electrical / electronic test equipment
• Proficient with technical schematics and diagrams
• ‘Craftsman’ level brazing skills
• Ability to perform any repair or modification to Liebert precision cooling equipment
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
• Experience with CANBus communication
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
• Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User – IT Operator
• Familiarity with the new DA125 and the principals of pumped refrigerant economization
• Excellent analytical and problem-solving skills
• Extensive knowledge of network connectivity, protocols, and technologies
• Ability to provide remote, after hours support in emergency situations
• Willingness to continuously learn new technologies and updates on current technologies
• Ability to describe complex system and I/T architecture to non-technical stakeholders and senior managers
• Ability to read and understand network topologies and electrical schematics
• Ability to test and evaluate communication and data exchange between servers, routers, and computers using industry tools such as Wireshark
• Ability to plan and execute local area networks (LAN), and wide area networks (WAN) based on the client’s needs
• Ability to interface with data center technicians regarding server configuration and requirements as it applies to the current system setup
• Windows SQL Server permissions and network access configuration
• Understanding of TCP/IP protocols and their configuration
• Ability to install, configure, and update end-user hardware
• Ability to utilize equipment from electronic network test equipment to punch down tools
• Ability to utilize Windows tools such as Services, Task Manager, and SQL Server Management Studio (SSMS)
• Ability to use graphics tools such as Visio, and standard Microsoft Office software
• Ability to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees)

EDUCATION AND CERTIFICATIONS

Required experience (one or more of the following)

• 5 years’ experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering

Or

• 10 years’ experience as a technician with Liebert Precision Cooling Equipment

PHYSICAL REQUIREMENTS

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
  Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

• Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application-related where the equipment is being asked to do something it wasn’t designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams:
  o Provide serviceability feedback to engineering during the design process
  o Review and contribute to technical training material

o Review and contribute to technical manuals

• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain

equipment after issues have been resolved

• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.
• Other duties as required to ensure a satisfied customer