HVAC Truck Based Customer Support Coord
at Johnson Controls
Dublin, Ohio, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 02 Jul, 2024 | Not Specified | 05 Apr, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
BE PART OF THE FUTURE!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Responsibilities:
WHAT YOU WILL DO
Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
HOW YOU WILL DO IT
- Parts Ordering/PO Creation Support
- The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials
- Assists with the creation of L&M quotations.
- Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays
- Update on-call list
- Track & report yearly, monthly, and quarterly inventory counts
- Creation of new vendor and Subcontract paperwork
- Various Report Tracking (Vibration, Oil, Refrigerant)
- Maintain/Create Customer Bill to Account Information, reconcile updates
- Periodically performs duties of the Customer Resource Coordinator as overflow demands
- New Trunk Creations / Close Inventory Trunks , tool, and product inventories
- Ordering/tracking of uniforms
- Other duties and administrative activities as assigned
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Diploma
Operations
Proficient
1
Dublin, OH, USA