Hybrid | German Client Facing Support Agent for GPS app

at  Cognizant Technology Solutions

HYBRID

Be passionate about what you do, every day, and help make a difference in the lives. If you are passionate about driving and you care about the impact that you can make on the world, we will want to know more about you.
We want to drive you in our culture and team. Our project is a place to grow, think big and even fail (yep, we said it)But always passionate, always driven, always fun. You in?

We are looking for:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent German native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client’s case
• Office based on Lisbon
• Valid Legal Work Permit

• You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client’s problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client’s engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client’s paid products
• Escalate complex problems according to defined procedures