IBM Internship 2nd level support with German

at  IBM

Introduction
In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
Role description: Monitor and maintain banking applications, providing 2nd and 3rd level support. As a part of the Operations team, you will be responsible for project tasks, which may include installing and configuring applications, diagnosing software faults and solving access problems.

Responsibilities:

• Analyzing customer developed applications, log files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools;
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
• Provide technical support for the testing team;
• Responsible for incident, problem, change, release, configuration management, technical support;
• Perform application deployment (installation, removal, and reinstallation) and adjust the installation procedures and guidelines.

Required Technical and Professional Expertise

• Fresh Graduate or last-year student. Majors preferred are Information Systems, Computer Science, Engineering or equivalent
• Work experience with ITIL Processes (Incident, Problem, Change and Request Management)
• Ability to analyze, synthesize and make decisions under SLAs
• Negotiation skills, diplomatic
• Availability to work 8-hour shifts, including bank holidays after internship
• English: fluent
• German: fluent (intermediate/ advanced)

Preferred Technical and Professional Expertise

• Analyzing customer developed applications, log files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools;
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
• Provide technical support for the testing team;
• Responsible for incident, problem, change, release, configuration management, technical support;
• Perform application deployment (installation, removal, and reinstallation) and adjust the installation procedures and guidelines