ICC Senior Quality & Clinical Governance Manager

at  North West Ambulance Service NHS Trust

The Integrated Contact Centre (ICC) functions make a vital contribution to the provision of first-class patient care, 24 hours per day, seven days per week.
With the introduction of a new management structure within ICC an opportunity now exists for a Senior Quality & Clinical Governance Manager .
You will provide the efficient management of a new support structure for the ICC. You will oversee the efficient utilisation and management of all staff resources within the department to meet the demands of the Service in particular looking at Quality Assurance of all areas of ICC, Investigations . You will also be expected to liaise with all levels of the ICC management teams to deliver systems and processes that support the successful delivery of ICC functions for all patient contacts within NWAS whilst supporting the wider health systems across the North West.
Reporting directly to the ICC Head of Operations and with professional accountability to the ICC Consultant Paramedic for Quality is responsible for ensuring that clinical leadership and clinical excellence is embedded across the ICC directorate to ensure the effective and efficient utilisations of available resources.
The post holder will provide leadership and supervision to the quality and clinical governance team, and will be the lead for clinical governance and safety, and the professional clinical development of the quality and clinical governance team workforce
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit individuals who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted, you will be invited to take part in a Be Think Do Assessment Centre. This may include completion of a situational judgement assessment, completion of group and individual activities, followed by a professional discussion.
Please ensure that you read the attached job description and personal specification prior to submitting your application

Please refer the Job description for details