ICP Administrator

at  Maidstone and Tunbridge Wells NHS Trust

The post holder must manage the inpatient and outpatient waiting lists and work closely with Respiratory CNS team in implementing and developing a Domiciliary non-invasive ventilation, Pulmonary Rehabilitation (PR) service, Home Oxygen Service, and Integrated Care Pathway for COPD patients. The work will involve secretarial, clerical, equipment ordering duties and communicating effectively with service users.
The tasks of the service are varied and the post holder will be required to change routines depending on the demands of the service, in accordance with Patient Access to Treatment Policy and the Integrated Respiratory Pathway for COPD.
This includes co-ordinating the Domiciliary non-invasive ventilation, COPD, PR, and Home Oxygen service in collaboration with the Respiratory CNS and MDM Coordinator.
manage the inpatient and outpatient and waiting lists for a delegated number of consultants and CNS’s within the respiratory specialty, in accordance with Government Access Targets and the Trust’s Access Policy.
work as part of the ICP Respiratory Pathway team to coordinate the administrative pathway of patients to ensure that waiting time targets are met.
work effectively as a team member providing administrative support. telephone contact point and prioritise service workload
Respond to external and internal telephone enquiries from patients/service users
facilitate service improvement to streamline the patients journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
undertake secretarial duties to include typing dictated letters and managing health professionals electronic diaries
in collaboration with Respiratory CNS, plan both in-hospital clinic appointments and community visits
contact patient/service user by telephone or letter to arrange appointments and clinic follow ups
ensure patient/service user test results are promptly triaged and made available to the Respiratory CNS
access and download electronic patient data as required by the Respiratory CNS/Consultant
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TB

Please refer the Job description for details